Course Overview

Learn how to build intelligent AI agents with Microsoft Copilot Studio in a structured, hands-on course. Through a series of practical lessons, you will learn to design, configure, and deploy AI-driven conversational agents tailored to your specific business needs.

Start by creating your first agent, exploring the core functionalities of Copilot Studio, and understanding how AI-powered assistants interact with users. Learn how to structure agent knowledge, integrate company data sources, and refine responses for improved accuracy and relevance.

Dive deeper into conversational orchestration, where you’ll control dialogue flows using system and custom topics. Advanced modules cover variables, actions, and API integrations, enabling you to enhance agent capabilities by connecting to external data and automating workflows.

You’ll also learn how to publish your AI agents across multiple platforms, including Microsoft Teams and company websites, ensuring seamless user adoption. The course concludes with analytics training, showing how to measure agent performance and improve interactions based on user feedback.

By the end of this course, you’ll be able to create and deploy fully functional AI assistants that enhance productivity, streamline business processes, and deliver intelligent support to customers and employees.

Learning Objectives

Complete this course to acquire the skills necessary for designing, building, and deploying AI-driven conversational agents using Microsoft Copilot Studio. You will achieve:

• Create AI Agents from Scratch – Learn to set up and configure intelligent agents tailored to your organization’s needs, from initial setup to deployment.
• Manage Knowledge Sources – Understand how to integrate structured and unstructured data sources, including SharePoint, Dataverse, and external websites, to enhance agent accuracy and efficiency.
• Control Conversations with Topics – Master system and custom topics to structure dialogue flows, ensuring controlled and contextually relevant interactions.
• Use Variables and Conditions – Learn how to store, retrieve, and manipulate user input to create more dynamic and responsive agents.
• Implement Advanced Actions – Discover how to extend agent functionality by integrating APIs, automating workflows with Power Automate, and executing real-world tasks.
• Publish Across Multiple Platforms – Deploy your agents on Microsoft Teams, websites, and other channels to maximize accessibility and user engagement.
• Analyze and Optimize Agent Performance – Utilize analytics tools to track user interactions, measure effectiveness, and continually enhance agent responses.

Each module is designed to provide hands-on experience, enabling you to build AI agents that enhance business efficiency, automate processes, and improve user interactions.

Entry Requirements

This course is designed for beginners with no prior experience in Microsoft Copilot Studio required. However, participants will benefit most if they meet the following criteria:

• Access to Microsoft Copilot Studio – A valid license or trial access is recommended to follow along with hands-on exercises.
• Basic Understanding of Microsoft 365 – Familiarity with typical applications such as Teams, SharePoint, and Outlook is helpful but not mandatory.
• Interest in AI and Automation – A curiosity about AI-driven solutions and their potential to improve business processes.
• General Computer Literacy – No coding or advanced technical skills are needed; this course is accessible to professionals from any background.

Whether you’re an IT professional, business analyst, or team leader, this course equips you with practical skills to build and deploy AI-powered agents in real-world environments.

Intended Audience

This course is designed for professionals and organizations seeking to develop AI-powered conversational agents that streamline workflows and enhance user interactions. It is especially suitable for:

• Business Professionals & Managers – Automate customer support, internal processes, and employee assistance with AI-driven agents.
• IT & System Administrators – Learn to implement and manage AI agents across business applications, ensuring seamless integration and efficiency.
• Customer Support & HR Teams – Deploy intelligent agents to answer queries, provide self-service solutions, and enhance user engagement.
• Developers & Automation Specialists – Expand technical expertise by integrating APIs, Power Automate, and external data sources into AI-driven workflows.
• Entrepreneurs and Small Business Owners – Utilize AI agents to optimize operations, reduce workload, and enhance customer experience without requiring extensive technical knowledge.

This course is ideal for anyone interested in leveraging AI automation to improve productivity and efficiency. No prior experience with Microsoft Copilot Studio is required, making it accessible to both beginners and experienced professionals.